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Accessibility statement for the check a passport for travel to Europe from 1 January 2021 service

This accessibility statement applies to the check a passport for travel to Europe from 1 January 2021 service.

This website is run by Her Majesty’s Passport Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility of this website

We know some parts of this website are not fully accessible. For example:

  • the line height or spacing of text cannot be modified
  • if using a screen reader, the autofocus may not move to the error summary that appears when an error occurs
  • when selecting the continue button after leaving the form fields empty, the focus returns to the top of the page and the page title is read out (if this occurs, try asking the screen reader to start again from the top of the page)
  • sometimes content on web elements are read out more than once using screen readers or ‘blank’ is read out erroneously

Feedback and contact information

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille, email us at alternativeformats@homeoffice.gov.uk

It will help us if you can tell us what assistive technology you use.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a sign language translator or other support to help you complete the service in person.

Find out how to contact us.

Technical information about this website’s accessibility

Her Majesty’s Passport Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have identified these instances which we are researching and looking into further. We will investigate where issues exist and fix them by March 2021.

  • If a user does not enter all form information, an error message appears which gives users links to where the errors are on the page. These links are not functioning correctly and move users to the start of the page. This fails WCAG 3.3.1 Error Identification (A).
  • Screen reader users may experience blank elements between form labels and user input fields when navigating with the arrow keys and in other places such as on the ‘how to take a digital passport photo’ guidance page. This fails WCAG 4.1.1 Parsing (A).
  • On some pages, users are asked to provide expiry date information, or will come across questions that use radio buttons. These questions are not correctly described for screen reader users. This fails WCAG 1.3.5 Identify Input Purpose (AA) and 3.3.2 Labels or Instructions (A).

Other issues:

  • We believe that there are some compatibility issues for users that use a combination of JAWS and pre-Chromium Microsoft edge which causes the screen reader to miss some plaintext content throughout pages. This is an inconsistent issue. It appears to be an AT / browser compatibility issue that we cannot change. If you are having difficulty, please contact us.
  • We believe that there is a compatibility issue for users with Google Talkback / Android devices which causes some plaintext content throughout pages not to be read out. This is an inconsistent issue. It appears to be an AT / browser compatibility issue that we cannot change. If you are having difficulty, please contact us.
  • Those using IOS/Voiceover may experience difficulty in moving out of the keyboard when entering information in a form field (if this occurs, clicking again on the form field should move users out of the keyboard and able to navigate as normal).

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020.

It was last reviewed on 22 September 2020.

This website was last tested on 15 June 2020 and was checked for compliance with WCAG2.1A. Testing was carried out internally by the Home Office.

We tested the service based on a user’s ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.